Overview

Returns are accepted on eligible products within 30 days of delivery. Returned items must be in original, resaleable condition with tags attached and all packaging/accessories included. Once received and inspected, refunds are issued to the original payment method. Original shipping charges are non‑refundable, except where we made an error.

Return eligibility

• Return request submitted within 30 days of delivery.
• Item is unused, unwashed, unworn and free from odors, stains, pet hair, or alterations.
• All original tags/labels attached and any manufacturer or Supreme-branded packaging included.
• Proof of purchase (order number/email) is provided.

If your item was marked as “Final Sale” at checkout, it is not eligible for return (see below).

Non‑returnable items

• Final sale or clearance items (noted on the product page or at checkout).
• Items showing signs of wear, washing, or alteration.
• Underwear/socks for hygiene reasons (if applicable).
• Gift cards or store credit.
• Items returned without required tags/packaging.

Condition & packaging

Please return items folded in their original bag/box when possible. Include any branded packaging, stickers, spare drawstrings, or accessories that came with the product. Returns that arrive creased, soiled, or missing components may be subject to a restocking deduction (up to 15%) or denial.

How to start a return

1. Request approval (RMA).
   Contact us at [email protected] or via the contact form with your order number, item, and reason.
2. Receive instructions.
   We’ll confirm eligibility and provide the return address and any label options.
3. Pack securely.
   Place items and packing slip in a protective mailer/box. Remove old shipping labels if reusing packaging.
4. Ship & keep tracking.
   Use a trackable service and keep the receipt until your refund is processed.
5. Inspection & refund.
   Allow 2–3 business days after delivery for inspection. Refunds are then issued within 3–5 business days.

Exchanges

Want a different size or color? Exchanges are processed as a return plus a new order to ensure you secure inventory. Contact us and we’ll help you place the replacement. If we shipped the wrong item, we’ll provide a prepaid return label and send the correct item at no extra cost.

Refunds

• Refund method: Original payment method only (or store credit upon request).
• Timing: 3–5 business days after inspection; banks may take an additional 3–10 business days to post funds.
• Original shipping: Non‑refundable unless we made an error or the item is defective.
• Deductions: If items are missing packaging/tags or require cleaning/re-folding, a deduction up to 15% may apply.

Return shipping costs

Customers are responsible for return shipping unless:

• The item is defective or damaged on arrival.
• We shipped the wrong item/size/color.

When we provide a prepaid label at your request, its cost may be deducted from your refund unless the return is due to our error.

Damaged/defective on arrival

Please contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. We’ll prioritize a replacement or full refund and supply a prepaid label if required.

International returns

• Duties/taxes: Non‑refundable by us; check with your local customs office.
• Mark packages as “Return to seller” to avoid additional import charges.
• Currency differences: Refunds reflect the original paid amount in USD; exchange rates may vary.

Holiday & promotional returns

Purchases made between November 1 and December 31 qualify for extended returns until January 31 of the following year, subject to standard eligibility. Final sale items remain non‑returnable.

FAQs